Entry Terms & Conditions
Terms and conditions of entry to Oakwood Theme Park 2024
‘Attraction’ is Oakwood Theme Park (Company No. 2042378) whose registered office address is at Blue Planet Aquarium, Longlooms Road, Cheshire Oaks, Chester, CH65 9LF.
Entry tickets to this attraction are sold and redeemed subject to the following Terms & Conditions. Failure to adhere to these Terms & Conditions may result in you being refused entry to the attraction or removed from the attraction. We reserve the right to vary these Terms & Conditions at any time and without prior notice. By entering the attraction you accept that you have a duty to take reasonable steps to ensure your own safety, and that of others.
Health and Safety
Safety is paramount at this attraction. Please observe all signs, warnings and instructions from staff. Height and/or age restrictions apply to all rides, whilst a number of rides have requirements which may prevent guests with any form of health or medical condition from partaking. This includes, but is not limited to; mobility limitations, heart conditions, back/neck problems, epilepsy and pregnancy. Information regarding the restrictions for each ride can be found at the entrance to each ride, or from a member of the admission or guest experience team. Failure to adhere to the Health and Safety requirements of this attraction may result in you being asked to leave or removed from the site.
Ride Availability
We endeavour to have as many rides and attractions available for use during the course of your visit to this attraction.
Outside of peak dates, a number of rides and attractions may operate on a ‘rotational’ basis, operated in the following methods;
- Stated Operating Times; Rides and attractions are only operated between certain times, displayed at the entrance to each ride. Please revisit the ride during the stated timeslot.
- Staff member operating multiple rides; A staff member is responsible for two or more rides or attractions in close proximity, and will operate each as demand requires. Please queue at the ride as normal, and a staff member will be with you at the earliest opportunity.
Rides and attractions subject to a rotational operation may include, but not limited to; Neverland and Spooky Street. Information relating to rotational operation is available from the admissions or guest experience team.
To ensure the enjoyment and success of your visit to this attraction, our water rides may open later than the advertised park opening times. This is displayed at the entrance to each of the water rides.
We reserve the right, without prior notice, to close any ride or attraction, amend any ride or attraction, restrict the number of guests having access to a ride or the attraction, or alter the attraction’s opening days or hours. The reason for any closure or restriction provided by this condition may include technical or operational reasons, inclement weather, special events or to ensure the safety of guests and staff at the attraction. Known ride or attraction closures are updated on the attraction website at 9am each morning and updated throughout the day should ride availability change.
Should the whole attraction be closed for any of the reasons set out above, we reserve the right to offer substitute tickets for admission to the attraction on an alternative date, in substitution for any other form of redress.
Ticketing
All guests to the attraction require a valid ticket. Entry without a valid ticket will be prohibited, and any losses incurred by the guest will not be entitled to any form of redress. This attraction offers a range of different ticketing options, including E-ticketing via the attraction website or third party partner, or discounted tickets via available promotion.
Whilst all tickets are subject to these Terms & Conditions, guests must ensure that they are adhering to any specific limitations or requirements which may affect the validity of their ticket. This may include, but is not limited to; restrictions on date or method of redemption, limitations on the number of guests entitled to redemption and any requirements for tickets which must be purchased alongside a promotion. Any limitations or requirements in addition to these Terms & Conditions are detailed on the ticket or voucher. We reserve the right to add or amend these limitations or requirements at any time and without notice.
All ticket types for this attraction are non-refundable once purchased. Opening dates and times can be found on the Oakwood Theme Park website, and are available upon request from the guest experience team.
2024 Day Pass tickets must be redeemed on the specific date chosen at the time of booking, and as specified on the booking confirmation. Any Day Pass tickets not redeemed by the close of business on the specific date chosen will become void, and the purchaser will not be entitled to any form of redress. Day Pass Tickets upgraded to Season or Annual Pass tickets during the visit will qualify for a Season or Annual Pass rate. Please speak with a member of the guest experience team for more information.
Season Pass tickets entitle the holder of the pass to unlimited entry on park open days during the 2024 season, including access to events on these days. Open days are detailed on the park Opening Times calendar. Season Pass holders do not have access to private events held at any time, or to events held on days that are not defined as open on the Opening Times calendar. All Season Passes expire on the final day of the 2024 season as detailed in the 2024 Opening Calendar, which will be released and available on the Oakwood Theme Park website prior to the commencement of the 2024 season. All Season Pass holders are issued a Season Pass card which must be collected from the park reception on their first visit & shown to gain entry to Oakwood Theme Park at each visit. Season Pass cards are non-transferable and may only be used by the person named on the card. Failure to present a valid Season Pass will result in refusal to entry. Season Pass holders are not entitled to the perks available to Annual Pass holders.
Annual Pass tickets entitle the holder of the pass to 12 months of membership, including unlimited entry on park open days, alongside a package of exclusive membership benefits. All Annual Pass holders are issued an Annual Pass card which must be shown to gain entry to Oakwood Theme Park at each visit, in addition to claiming any membership perks within the attraction. Annual Pass cards are non-transferable and may only be used by the person named on the card. Failure to present a valid Annual Pass will result in refusal to entry. All Annual Pass holder perks are subject to availability, and may be removed or amended at any time, and without notice. Annual Pass benefits are available for the Annual Pass holder only, are non-transferable, and do not extend to other guests.
Misuse of any Season or Annual Pass will result in the pass being voided and retained by Oakwood Theme Park. A charge of £10 will be applied to any replacement card issued for lost or damaged cards. We reserve the right to amend or remove any ticket type, offer or promotion from sale, at any time, and without prior notice.
Add on items purchased online at the time of booking, including but not limited to; Vertigo Flights, Fastpass or Photo Pass, may be sold cheaper online than in the park, at a promotional rate. Should an item be unavailable on the day of visit, we reserve the right to offer an alternative item(s) in the first instance. All items purchased online are non-refundable once purchased. Purchased add on items will be issued upon entry to Oakwood Theme Park by means of voucher, enabling the guest to collect from designated location or defer redemption for use on an return visit, providing the return visit is within the 2024 Season also. No refund will be given for deferred items not used during the 2024 Season.
All E-tickets and promotional discounts must be clearly legible at the time of redemption at the attraction. It is the responsibility of the guest to ensure that they have the correct ticket types and quantities for their party. Amendments, variations to quantities or replacement tickets completed at the attraction will be charged at gate price.
A concession rate for guests aged 65+.
A Student Ticket is available for guests aged 16+ in Further or Higher Education, provided they are able to show accepted proof of entitlement upon arrival at Oakwood Theme Park to validate the student ticket. Accepted forms of entitlement for a student ticket are; A valid student ‘TOTUM’ card, a valid NUS card, a valid UniDays membership, or a valid college or university issued ID card.
Guests with health conditions or impairments may be entitled to a free of charge carer’s ticket upon proof of eligibility. Accepted forms of eligibility include; Disability Living Allowance or Personal Independence Payment letter, current and valid Blue Badge, letter from GP or Consultant confirming the need for a full time carer or a current and valid Access Card displaying the essential companion symbol. A maximum of one free of charge carer will be admitted per eligible paying guest, with the exception of the Access Card +2 Essential Companion symbol which will allow two free of charge carers per eligible paying guest. All additional carers require a valid ticket.
This attraction offers a Ride Access Pass scheme for guests who struggle to stand for long periods of time either because of physical or learning/emotional impairment, or requiring a ‘step free’ means of access to some of our rides and attractions. Accepted forms of eligibility include; Disability Living Allowance or Personal Independence Payment letter showing that you receive the higher rate mobility component, current and valid Blue Badge, or a letter from GP or Consultant which clearly states that you are unable to queue and why (we do not need a letter of diagnosis) or a current and valid Access Card.
Supervision & Behaviour
Children aged 12 and under must be actively supervised by a parent or guardian at all times whilst at the attraction.
Behaviour by guests which in our opinion affects the likely enjoyment or safety of our staff and/or guests, use of violence, aggressive behaviour, threatening abusive or discriminatory words or language, or causes damage to the attraction property, equipment, ride structures, safety systems (including CCTV) or fabric of any building or facility will be escorted from the attraction, and will not be entitled to any form of redress.
Unnecessary noise or behaviour likely to cause annoyance to other guests is not permitted within this attraction. Dress and appearance of all guests must be suitable for a family theme park. Appropriate clothing must be worn at all times, and this includes a top and shoes. If you are wearing clothing that is likely to cause offence, you will be refused entry to the attraction. Loose clothing and certain types of footwear are not permitted on some rides due to health and safety reasons.
The following items are not permitted into the attraction; Skateboards, Scooters, Rollerblades, Roller skates, stereos/speakers, cooking devices, weapons, any other items which the attraction deems inappropriate.
To prevent offensive weapons or dangerous articles from being brought into the Attraction, you are admitted to the Attraction subject to the condition that, if requested to do so, you will allow yourself and/or your belongings to be searched.
Pets
No pets, with the exception of guide and assistance dogs are permitted into this attraction. Kennels are available for guest use. Pets are not to be left within vehicles. The attraction reserves the right to contact the appropriate authorities, to attend and take responsibility for making an appropriate decision on the treatment of any pet left in a vehicle, unsupervised or in distress.
Smoking
A number of areas within this attraction are designated non-smoking areas. This includes all Retail and Catering outlets, Ride Photo sales points, ride queue lines and Neverland. We kindly ask that all guests respect the non-smoking areas. E-Cigarettes are included in these restrictions.
Alcohol
A limited Alcohol sales offering is available in designated Catering outlets and may only be consumed within the designated area at each outlet. Guests are not permitted to bring their own alcohol into the attraction, and any guest believed to be doing so will be asked to leave the attraction.
Illegal Substances
The use of illegal substances is strictly prohibited and any persons found possessing, using or who appear to be under the influence of illegal substances will be refused admission or escorted from the Attraction without any right to a refund.
Parking
Vehicles are parked at the owners’ risk. We take no responsibility for damage caused to any vehicle using the car park and no guarantee is given as to the security of guests’ vehicles in the car park or any contents. No vehicles are permitted to remain in the Attraction outside the Attraction’s normal operating hours.
Photography and Filming
From time to time, the attraction or other authorised parties may carry out photography and/or video recording at the attraction, which may feature guests. Entry to the attraction is deemed as acceptance of these Terms & Conditions, and you therefore agree that the attraction or any authorised party may use the images for promotional, advertising or publicity use, in any format. Copyright of this material remains with the attraction and/or authorised parties.
Guests are welcome to take photographs and recordings within the attraction, providing they are for private use. On ride filming or photography is not permitted, including the use of mobile devices, ‘Go-Pro cameras’ or other filming/photography device.
Commercial filming & photography is not permitted within the park at any time.
CCTV is used within this attraction to monitor and record critical Health and Safety operations, cash related activities and areas of significant guest activity.
Our Liability
Oakwood Theme Park accepts no responsibility for any loss and/or damage suffered by you as a result of any event outside our control (including any distress, inconvenience, anxiety or loss of enjoyment arising from the evacuation of the Attraction). This does not affect your statutory rights.
Communication
This attraction welcomes feedback from guests, and strongly recommends that any guest with queries, feedback or requiring further assistance speaks with a member of the guest experience team during their visit. Feedback or queries following a visit, should be emailed in the first instance to; GuestServices@OakwoodThemePark.co.uk or via post; Oakwood Theme Park, Canaston Bridge, Narberth, Pembrokeshire, SA67 8DE.
Upon contacting us following your visit, you will receive confirmation that your correspondence has been received, a unique reference number by which your correspondence will be logged, and timescale for response. We endeavour to have responded to all enquires within 28 of days of issuing your unique reference number.
Competitions and Promotional Activities
This attraction runs competitions and promotional activities through a range of different media streams, including it’s own or third party websites, social media, radio and printed press. Entry requirements for each competition are set out in the specific competition wording, along with details of the prize or prizes available. Prizes may vary between competitions, and always remain subject to availability or change. There is no cash alternative available for any prize, in whole or in part. The winner of each competition retains responsibility for claiming and utilising the prize award. In the event that a winner is unable to utilise the prize, we reserve the right to offer the prize to an alternative competition participant. Competition winners are selected by representatives of the attraction, and their decision is final. Winners will be notified directly, within 5 working days of the conclusion of the competition. Winners must confirm their acceptance of the prize within 3 working days of being notified. Should acceptance not be received, we reserve the right to offer the prize to an alternative competition participant. Entry to any competition constitutes your consent for Oakwood Theme Park to use your entry for future editorial or publicity purposes. Competitions may be stopped, cancelled or withdrawn at any time, and without notice.
Website
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